Reference

Our Legal Terms and What They Mean for Your Account

These terms set out how your account, your wallet connections — DANA, OVO, GoPay — and your activity on redmitoto are governed. Access to this platform depends on local law and is available only where eligible under your region's regulations.

Account terms apply at registrationDANA, OVO, GoPay wallet rules coveredJurisdiction-dependent accessData handled per privacy policyContact us to request changes
redmitoto Our Legal Terms and What They Mean for Your Account
LEGAL CONTACT PATHS

Reach Us About Legal or Policy Questions

Team online

Live Chat Support

Open the live chat window directly from your account dashboard. Our Indonesia support team handles policy queries, account access disputes, and wallet verification questions around the clock.

Email for Formal Requests

Send formal legal requests — data access, account closure, transaction disputes — to our support email. We aim to respond within the timeframe required by applicable local regulations.

Account Help Centre

Your account settings page has a dedicated section for privacy preferences, linked wallet management for DANA, OVO, and GoPay, and terms acknowledgement history.

POLICY AND DATA HANDLING

How We Protect Your Account and Data

Data We Collect and Why

We collect the information you provide at registration plus transaction data from your DANA, OVO, or GoPay deposits. This is used to verify your account, process withdrawals, and meet our legal obligations under applicable law.

Cookie and Session Policy

We use session cookies to keep you logged in across your mobile browser and desktop without requiring repeated sign-ins. Persistent cookies support account preference storage. You can manage these in your browser settings at any time.

Account Security Practices

Account access uses OTP verification tied to your registered mobile number. We do not store your full wallet credentials — DANA, OVO, and GoPay connections are tokenised at the payment provider level, not held on our servers.

Data Retention and Deletion

We retain account data for as long as your account is active and for the period required by applicable Indonesian regulations after closure. To request deletion or a copy of your data, contact support via live chat or email with your account ID.

Common Questions About Our Legal Terms

Access depends on local law and is available only where your region and personal eligibility permit it. We do not override local regulations. Check that you meet the eligibility criteria before opening an account.

Yes. Contact our support team via live chat or email with your account ID and a data access request. We will respond within the period required by applicable regulations and provide what we hold on your account.

Submit a closure request through live chat or email support. Once verified, we begin the closure process. Data deletion follows the retention period set by applicable Indonesian law before full removal from our systems.

Wallet links are disconnected at closure. Funds held in your redmitoto account balance must be withdrawn before closure is finalised. Payment tokens held at the provider level are handled per each provider's own data policy.

We notify you via your registered email and display an in-account notice on your next login. Continued use of your account after the effective date of any update counts as acceptance of the revised terms.

Raise the dispute with our support team first — live chat is the fastest path, available around the clock. We review transaction logs and wallet transfer records before any formal escalation is considered.